Terms and Conditions

General Terms and Conditions for Customers & Wholesale Customers
(For all orders through our online store, by email, by phone, in person, etc..)

Maiden-Art is an Italian jewelry and accessories brand, founded by Maristella Colombo. Maiden-Art means Pure Art, in other words to dress the Art. Its world is made of research, innovation and irony. Maiden-Art collections are created with the language of Italian elegance, sophisticated and glamorous. All creations are made exclusively in the best quality materials and entirely handmade by Italian craftsmen. Maiden-Art is not only about fashion, but it’s the result of the fusion between art and experimentation. The artistic work of the designer like photography, video art, performance become naturally the inspiration for Maiden-Art’s creations. The brand Maiden-Art was selected by Vogue Talents and the brand was included in the list of 140 Emerging Designers of Vogue Italy, thanks to a collection of small precious jewels clutches for P/E2011. Maiden-Art in 2011 and was also selected as a brand to represent the Italian made ​​in Italy at the prestigious International Exhibition IFF Tokyo, thanks to the sponsorship of Hot House-Milano Pret a Porter. In February 2012, the designer of Maiden-Art, Maristella Colombo was selected as a finalist of the prestigious Young Entrepreneurs of the province of Novara, receiving an award for her work and for spreading a Made in Italy product in the World. Maiden-Art collections are frequently featured editorials from Vogue Italia & Vogue Shopping, Vogue.it, Style.it, Numero, Fashion Press Japan, Fudge & Ginza Magazine Japan, Fashion, Glamour Italia, Elle Italia & Very Elle Accessories, The Ophra Magazine USA, Nylon, Cosmopolitan, Harper's Bazaar,Dazed & Confused ecc...

Materials and Care Instructions
Maiden-Art jewelry collections are hand made, nickel free, hypoallergenic, hand varnished and made in Italy.
Our collections are manufactured in the best quality materials, small irregularities are distinctive features and should not be considered as imperfections.
Materials used: crystals, rhinestones, Swarovski, glass beads, natural semi precious stones, true leather, brass and copper.
Care instructions: brass cleaner to polish and do not spray perfumes on top to avoid tarnishing.
Maiden-Art certifies that this product contains no substances which can harm health and environment.

Atelier & Boutique
via Cavour 26/28, 21021 Angera (VARESE), Lake Maggiore - Italy.
Telephone: +39. 0331. 960244 / Mobile: +39. 349. 5859. 411
Email: sales (@) maiden-art (.) com 
P.IVA - VAT: IT 02059380036 / CF. CLMMST79D44B019R

Eligibility to purchase
In order to make purchases through the website and in person, you will be requested to register and provide your personal details.
Customers must provide their real name, phone number, e-mail address and other requested information as indicated.
Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct.

*WHOLESALE Customers: 
Looking to purchase MAIDEN-ART contemporary jewellery to add to your inventory? By definition, wholesale means ordering in bulk to get a substantial discount for the purposes of reselling those items in your business. There is no cost to sign up for a wholesale account, but you must complete the following steps:
1. Create an account
2. Request that we convert your account to a wholesale account by emailing sales (@) maiden-art.com 
3. Include your business name, website, tax ID / VAT number (P.IVA in Italy) an resale tax certificate number for verification ( Example: a proof that you are a Store or a Business )
After your application has been approved, every order you place must meet the following criteria to activate your wholesale discount, which you'll view as you browse this online shop:
- you must be signed in to your account
Minimum Wholesale Order: Eur 150 / USD 165
We guarantee outstanding quality, highly competitive prices, gorgeous designs and ethical manufacturing in all our jewelry design. 
>>>Please note that we offer to your order FREE SHIPPING WORLDWIDE for WHOLESALE Orders, over Eur 150 / USD 165, too.

*WHOLESALE Customers, when purchase from us, certify that they have the rights to purchase wholesale orders and they accept our terms and conditions on our website and online store www.maiden-art.com.

Pricing policy
We reserve the right to alter our prices at any time.
The prices on the product page are indicated including VAT / IVA. The total amount of the order including VAT is visualized in the shopping cart on the checkout page.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, regular account payments all through PayPal, BANK WIRE TRANSFER and CASH on DELIVERY only for ITALY.

*WHOLESALE Orders: All wholesale orders must be pre-paid.
Unfortunately, We are not able to offer accounts. No orders will be processed until full payment is received. 

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Shipping & Delivery Time
As all of our merchandise is hand made and hand varnished, please allow 1-2 working days prior to shipment.
If an item is *Made to order please allow 15 working days prior to shipment.
If you need an expedited order please indicate so in the "Customer Notes" section of your order.


- Priority International Mail AFRICA | 6-7 Working Days Eur 9.97
- DHL Express Shipping AFRICA | 1-2 Working Days Eur 35.00

- Orders over Eur 100.00 DHL Express Shipping AFRICA | 1-2 Working Days: FREE

- Priority International Mail ASIA | 6-7 Working Days Eur 9.97
- DHL Express Shipping ASIA | 1-2 Working Days Eur 32.00
- Orders over Eur 100.00 DHL Express Shipping ASIA | 1-2 Working Days: FREE

- Priority International Mail CENTRAL AMERICA | 6-7 Working Days Eur 9.97
- DHL Express Shipping CENTRAL AMERICA | 1-2 Working Days Eur 35.00
- Orders over Eur 100.00 DHL Express Shipping CENTRAL AMERICA | 1-2 Working Days: FREE

- Priority International Mail EUROPE | 3-5 Working Days Eur 8.97
- DHL Express Shipping EUROPE | 1-2 Working Days Eur 14.97
- Orders over Eur 100.00 DHL Express Shipping EUROPE | 1-2 Working Days: FREE

- Italian recorded mail (Poste Italiane Raccomandata) |  2-3 Working Days Eur 4.97
- DHL Express Shipping ITALY | 1-2 Working Days Eur 7.97
- Orders over Eur 100.00 DHL Express Shipping ITALY | 1-2 Working Days: FREE

- Priority International Mail OCEANIA | 6-7 Working Days Eur 11.97
- DHL Express Shipping OCENIA | 1-2  Working Days Eur 35.00
- Orders over Eur 100.00 DHL Express Shipping OCEANIA | 2-4 Working Days: FREE

- Priority International Mail SOUTH AMERICA | 6-7 Working Days Eur 9.97
- DHL Express Shipping SOUTH AMERICA| 1-2  Working Days Eur 35.00
- Orders over Eur 100.00 DHL Express Shipping SOUTH AMERICA | 1-2 Working Days: FREE 

- Priority International Mail USA, CANADA, MEXICO | 5-6 Working Days Eur 9.97
- DHL Express Shipping USA, CANADA, MEXICO | 1-2  Working Days Eur 22.00
- Orders over Eur 100.00 DHL Express Shipping USA, CANADA, MEXICO | 1-2 Working Days: FREE 

- Priority International Mail REST OF THE WORLD | 6-7 Working Days Eur 11.97
- DHL Express Shipping REST OF THE WORLD | 1-2 Working Days Eur 35.00
- Orders over Eur 100.00 DHL Express Shipping REST OF THE WORLD | 1-2 Working Days: FREE

The shipping is FREE Worldwide from our store in Italy for ORDERS over EUR 100.00, only with our carriers DHL Express Shipping.
Once we've despatched your order, we'll email you a tracking number.
Please contact us before purchasing if you have different specific requests about shipping methods. 
Please note that any different shipment is by extra payment. A different shipping method cost will be added to your order payment only by request.

*WHOLESALE Orders production: 2-4 weeks production.
* FREE Shipping for Wholesale Orders over Eur 150.00 / USD 165.00

Returns, Refunds and Exchanges
We do not accept returns or issue refunds since all of our merchandise you see online is hand made and made to order.
If for some reason you are not completely satisfied, we will gladly offer you an exchange for a different item of your choice or we can issue you a gift certificate in the amount of the item.
Maiden-Art will insure packages with the carrier.
If your shipment is damaged in transit you agree to contact Maiden-Art within 48 hours of delivery.
If you find faulty goods, you have 48 hours to claim for defective merchandise. We do exchange defective merchandise but we don't give refunds. Any problems must be reported in writing or by email to sales (@) maiden-art.com.
Customers & *Wholesale customers cannot return goods until receiving a written authorization from Maiden-Art.
For further assistance regarding this matter please contact us at sales (@) maiden-art (.) com

Force Majeure
Maiden-Art shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Contacting us
If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us at sales (@) maiden-art (.) com between the Italian office hours of 10am and 7.pm GMT Monday to Friday.