Terms and Conditions

General Terms and Conditions for Customers & Wholesale Customers
(For all orders through our online store, by email, by phone, in person, etc..)

Welcome
Maiden-Art is a rockmantic handcrafted jewelry brand for Women and Men, made in Italy with Love.

Materials and Care Instructions
Maiden-Art jewelry collections are hand made, nickel free, hypoallergenic, hand varnished and made in Italy.
Our collections are manufactured in the best quality materials, small irregularities are distinctive features and should not be considered as imperfections.
Materials used: crystals, rhinestones, Swarovski, glass beads, natural semi precious stones, true leather, brass and copper.
Care instructions: brass cleaner to polish and do not spray perfumes on top to avoid tarnishing.
Maiden-Art certifies that this product contains no substances which can harm health and environment.

Eligibility to purchase
In order to make purchases through the website and in person, you will be requested to register and provide your personal details.
Customers must provide their real name, phone number, e-mail address and other requested information as indicated.
Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct.

Pricing policy
We reserve the right to alter our prices at any time.
The prices on the product page are indicated including VAT / IVA. The total amount of the order including VAT is visualized in the shopping cart on the checkout page.

Payment
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, regular account payments all through PayPal, BANK WIRE TRANSFER and CASH on DELIVERY only for ITALY.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Shipping & Delivery Time

As all of our merchandise is hand made and hand varnished, please allow 1-2 working days prior to shipment.

ITALY:
- Italian recorded mail (Poste Italiane Raccomandata) |  2-3 Working Days € 4.97
- DHL Express Shipping ITALY | 1-2 Working Days € 9.97

EUROPE:
- Priority International Mail EUROPE | 3-5 Working Days € 9.97
- DHL Express Shipping EUROPE | 1-2 Working Days € 14.97

USA, CANADA and MEXICO:
- Priority International Mail USA, CANADA, MEXICO | 5-8 Working Days € 11.97
- DHL Express Shipping USA, CANADA, MEXICO | 1-2  Working Days € 22.00

CENTRAL AMERICA:
- Priority International Mail CENTRAL AMERICA | 5-8 Working Days € 17.97
- DHL Express Shipping CENTRAL AMERICA | 1-2 Working Days € 35.00

SOUTH AMERICA:
- Priority International Mail SOUTH AMERICA | 5-8 Working Days € 17.97
- DHL Express Shipping SOUTH AMERICA| 1-2  Working Days € 35.00

 ASIA:
- Priority International Mail ASIA | 8-10 Working Days € 17.97
- DHL Express Shipping ASIA | 1-2 Working Days € 35.00

 AFRICA:
- Priority International Mail AFRICA | 8-10 Working Days € 17.97
- DHL Express Shipping AFRICA | 1-2 Working Days € 35.00

OCEANIA:
- Priority International Mail OCEANIA | 8-10 Working Days € 17.97
- DHL Express Shipping OCENIA | 1-2  Working Days € 35.00

REST OF THE WORLD:
- Priority International Mail REST OF THE WORLD | 8-10 Working Days € 17.97
- DHL Express Shipping REST OF THE WORLD | 1-2 Working Days € 35.00

Once we've despatched your order, we'll email you a tracking number.

Please contact us before purchasing if you have different specific requests about shipping methods. 

Please note that any different shipment is by extra payment.
A different shipping method cost will be added to your order payment only by request.

If an item is *Made to order please allow 15 working days prior to shipment.
If you need an expedited order please indicate so in the "Customer Notes" section of your order.


Returns, Refunds and Exchanges
We do not accept returns or issue refunds since all of our merchandise you see online is hand made and made to order.
If for some reason you are not completely satisfied, we will gladly offer you an exchange for a different item of your choice or we can issue you a gift certificate in the amount of the item.
Maiden-Art will insure packages with the carrier.
If your shipment is damaged in transit you agree to contact Maiden-Art within 48 hours of delivery.
If you find faulty goods, you have 48 hours to claim for defective merchandise. We do exchange defective merchandise but we don't give refunds. Any problems must be reported in writing or by email to sales (@) maiden-art.com.
Customers & *Wholesale customers cannot return goods until receiving a written authorization from Maiden-Art.
For further assistance regarding this matter please contact us at sales (@) maiden-art (.) com

Force Majeure
Maiden-Art shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Contacting us
If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us at
sales (@) maiden-art (.) and We will reply in 24-48 business hours.

Maiden-Art
Atelier & Boutique
via Cavour 26/28, 21021 Angera (VARESE), Lake Maggiore - Italy.
Telephone: +39. 0331. 960244 / Mobile: +39. 349. 5859. 411
Email: sales (@) maiden-art (.) com 
P.IVA - VAT: IT 02059380036 / CF. CLMMST79D44B019R

Wholesale
To buy wholesale please create your account here: https://uppler.com/company/maiden-art/shop