Terms and Conditions

Terms and Conditions
(For all orders through our online store, by email, by phone, in person, etc..)

Welcome
Maiden-Art is a rockmantic handcrafted jewelry brand for Women and Men, made in Italy with Love.

Materials and Care Instructions
Maiden-Art jewelry collections are hand made, nickel free, hypoallergenic, hand varnished and made in Italy.
Our collections are manufactured in the best quality materials, small irregularities are distinctive features and should not be considered as imperfections.
Materials used: crystals, rhinestones, Swarovski, glass beads, natural semi precious stones, true leather, brass and copper.
Care instructions: brass cleaner to polish and do not spray perfumes on top to avoid tarnishing.
Maiden-Art certifies that this product contains no substances which can harm health and environment.

Eligibility to purchase
In order to make purchases through the website and in person, you will be requested to register and provide your personal details.
Customers must provide their real name, phone number, e-mail address and other requested information as indicated.
Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct.

Pricing policy
We reserve the right to alter our prices at any time.
The prices on the product page are indicated including VAT / IVA. The total amount of the order including VAT is visualized in the shopping cart on the checkout page.

Payment
What forms of payment do you accept?
We gladly accept:
- Visa, MasterCard, American Express, Discover - CREDIT CARDS.
- Regular account payments all through PAYPAL.
- BANK WIRE TRANSFER
- CASH on DELIVERY (only for ITALY).
- PICK UP AND PAY in STORE (only for ITALY): Save time and avoid shipping fees with Maiden-Art in store pickup. Enjoy the ease of shopping online and picking up and pay your purchases at Maiden-Art Store, via Cavour 26-28, 21021 Angera (VA) Italy - today.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Shipping & Delivery Time
All our jewelry is handmade  so please allow 1-15 business days prior to shipping. You can check below each product if it's ready to ship or made to order.

Apparel + Home Living will be fulfilled and sent out in about 2-7 business days.

We ship Worldwide. Please choose the shipping method you prefer:

>>FREE SHIPPING WORLDWIDE ON ORDERS OVER €100<<

ITALY:

- Standard Shipping 2-4 Business Days € 4.97
- Express Shipping 1-2 Business Days: € 9.97

EUROPE:

- Standard Shipping 4-6 Business Days €9,97
- Express Shipping 1-2 Business Days: € 14.97

USA, CANADA and MEXICO:

- Standard Shipping 5-8 Business Days €11.97
- Express Shipping 2-4 Business Days: € 19.97

REST OF THE WORLD

- Standard Shipping 8-15 Business Days €14.97
- Express Shipping 3-5 Business Days € 24.97

Once we've despatched your order, we'll email you a tracking number.

Please contact us before purchasing if you have different specific requests about shipping methods. 

Please note that any different shipment is by extra payment. 
A different shipping method cost will be added to your order payment only by request.


30 Days Money Back Guarantee for Unworn Jewelry

100% 30 days Money Back Guarantee

We want YOU completely SATISFIED with your Maiden-Art jewelry!
So if you are not completely satisfied with your one of a kind jewelry, We can offer You a 100% 30 Days Money Back Guarantee!

Here's how you can request a Refund or a Product Exchange:

STEP 1:
Please send an email to sales@maiden-art.com within 30 days from the day when you have received your order with:
- order number #
- the product code you want to exchange or you want to ask a refund for
- take a picture of what you have received.
You MUST return your item within 30 days from the reception (otherwise I will not be able to provide a refund or an exchange).

STEP 2:
Ship your order back to: Maiden-Art boutique, via Cavour 26-28, 21021 Angera (VA) ITALY.
Put your jewelry/accessory in the same box, packaging you have received. The box or packaging MUST be the original one and NOT damaged.
The return shipment will be at your own expenses. 
I can also book for you the courier to ship back your order, but I will deduct the courier expenses from the refund's amount.
Maiden-Art is not responsible for any delivery failure of the return shipment.

STEP 3:
Once we receive your order, We will verify the integrity of what you have returned like: the jewelry or accessory + the packaging.
Maiden-Art will NOT provide a Refund if:
- the jewelry or accessories are worn, damaged, not perfectly intact.
- the box and packaging are damaged and not perfectly intact.

STEP4:
Refunds will be processed as soon as returned items have been checked and accepted by Maiden-Art.
If your return is in the perfect condition, We will notify you by email that We will issue a refund.
Refunds will be issued in the same currency as the original purchase only by PAYPAL or Credit Cards. 
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

30 Days Guarantee for Damaged / Broken Jewelry: Free Repair or Exchange.
We offer you a 30 Days Guarantee for Damaged and Broken Jewelry from the date of purchase.

Here's how you can request a product repair or exchange:

STEP 1:
Please send an email to sales@maiden-art.com within 30 days from the day when you have received or purchased your order (online and in store) with: 
- order number #  or receipt of purchase from our store in Italy.
- the product code you want to exchange or you want to be repaired
- take a picture of the broken / damaged item.
You MUST return your broken / damaged item within 30 days from the reception of your order online or from the purchase in our physical store.

STEP 2:
Please Ship your order back to: Maiden-Art boutique, via Cavour 26-28, 21021 Angera (VA) ITALY.
Put your damaged / broken jewelry into a box with your original urchase receipt.
Please include the original receipt of the purchase or the order # so We can process your exchange or We can offer you a store credit.
Without the receipt of the purchase, We are unable to process your exchange or offer you a store credit.
The return shipment will be at your own expenses. 

STEP 3:
Once we receive your broken / damaged jewelry and your purchase receipt, we will verify it and we can:
repair it for free or exchange it for a different style of the same value or offer you a store credit.

STEP 4:
We will ship back to you, your broken / damaged jewelry repaired it.
In this case the shipment is at our own expenses.
If you want to exchange your item for a different style  of the same value, the shipping costs are at your expenses.
Store credit will be deducted from your new purchase.

VERY IMPORTANT:
- We cannot exchange or refund Jewelry on Sale or Discounted from our online store or physical store.
- After 30 Days from your purchase or your order receipt, We can still offer you a Free Repair for damaged / broken jewelry, but all shipping costs will be at your expenses.

Force Majeure
Maiden-Art shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Contacting us
If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us at
sales (@) maiden-art (.) and We will reply in 24-48 business hours.

Maiden-Art
Atelier & Boutique
via Cavour 26/28, 21021 Angera (VARESE), Lake Maggiore - Italy.
Telephone: +39. 0331. 960244 / Mobile: +39. 349. 5859. 411
Email: sales (@) maiden-art (.) com 
P.IVA - VAT: IT 02059380036 / CF. CLMMST79D44B019R

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