100% 30 Days Money Back Guarantee.

100% 30 Days Money Back Guarantee

We want YOU completely SATISFIED with your Maiden-Art jewelry!
So if you are not completely satisfied with your one of a kind jewelry, We can offer You a 100% 30 Days Money Back Guarantee!

Here's how you can request a Refund or a Product Exchange:

STEP 1: 
Please send an email to sales@maiden-art.com within 30 days from the day when you have received your order with: 
- order number # 
- the product code you want to exchange or you want to ask a refund for
- take a picture of what you have received.
You MUST return your item within 30 days from the reception (otherwise I will not be able to provide a refund or an exchange).

STEP 2:
Ship your order back to: Maiden-Art boutique, via Cavour 26-28, 21021 Angera (VA) ITALY.
Put your jewelry/accessory in the same box, packaging you have received. The box or packaging MUST be the original one and NOT damaged.
The return shipment will be at your own expenses. 
I can also book for you the courier to ship back your order, but I will deduct the courier expenses from the refund's amount.
Maiden-Art is not responsible for any delivery failure of the return shipment.

STEP 3:
Once we receive your order, We will verify the integrity of what you have returned like: the jewelry or accessory + the packaging.
Maiden-Art will NOT provide a Refund if:
- the jewelry or accessories are worn, damaged, not perfectly intact.
- the box and packaging are damaged and not perfectly intact.

STEP4:
Refunds will be processed as soon as returned items have been checked and accepted by Maiden-Art.
If your return is in the perfect condition, We will notify you by email that We will issue a refund.
Refunds will be issued in the same currency as the original purchase only by PAYPAL or Credit Cards. 
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

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