Delivery Information

DELIVERY INFORMATION POLICY

(Maiden-Art & Ebooks4fashion.com)

1. Overview

At Maiden-Art and Ebooks4fashion.com, we operate an international e-commerce model. This means that products may be shipped from different locations depending on product type, availability, and production method.

We aim to provide reliable and transparent delivery services worldwide.

2. Shipping Destinations

We ship internationally to most countries worldwide.

Orders may be fulfilled and shipped from:

European Union
United States
China
Other international fulfillment locations depending on supplier availability

3. Processing Time

All orders require processing time before shipment.

Typical processing times are:

Standard orders: 2–6 business days
Peak periods / high demand: up to 10–15 business days

Processing includes order verification, production (for print-on-demand items), packaging, and dispatch.

Digital products are delivered instantly after payment confirmation.

4. Delivery Time Estimates

Once shipped, estimated delivery times are:

Europe: 5–12 business days
United States & Canada: 7–15 business days
Rest of the world: 7–20 business days

These are estimated timeframes only and are not guaranteed.

Actual delivery times may vary depending on:

Customs processing
Local postal services
Seasonal demand
External logistics delays

5. Digital Product Delivery (Ebooks4fashion.com & Maiden-Art)

Digital products are delivered electronically immediately after purchase via:

Download link
Email delivery
Customer account access (if applicable)

By purchasing digital products, you acknowledge that delivery begins immediately after payment confirmation.

6. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a confirmation email including tracking information (when available).

Some low-cost shipping methods may not include full tracking until arrival in the destination country.

7. Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs procedures.

8. Delays & Exceptions

While we do our best to ensure timely delivery, delays may occur due to factors outside our control, including:

Customs inspections
Carrier delays
Weather conditions
High seasonal demand
International logistics disruptions

Such delays do not constitute a breach of contract.

9. Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

Delays caused by incorrect address details
Lost packages due to incomplete information
Failed deliveries due to customer error

If an order is returned due to an incorrect address, reshipping costs may apply.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery time, please contact us.

We will work with carriers to investigate the issue. Resolution may include:

Replacement
Refund (where applicable)
Reshipment

Each case is reviewed individually.

11. Contact

For delivery support:

Maiden-Art / Ebooks4fashion.com
Email: sales@maiden-art.com
WhatsApp / Telegram: +39 349 349 9411
Via Cavour 26–28, 21021 Angera (VA), Italy