100% 30 Days Money Back Guarantee.
100% 30 Days Money Back Guarantee
30 Days Money Back Guarantee for Unworn Jewelry:
We want YOU completely SATISFIED with your Maiden-Art jewelry!
So if you are not completely satisfied with your one of a kind jewelry, We can offer You a 100% 30 Days Money Back Guarantee!
Here's how you can request a Refund or a Product Exchange:
STEP 1:
Please send an email to sales@maiden-art.com within 30 days from the day when you have received your order with:
- order number #
- the product code you want to exchange or you want to ask a refund for
- take a picture of what you have received.
You MUST return your item within 30 days from the reception (otherwise I will not be able to provide a refund or an exchange).
STEP 2:
Ship your order back to: Maiden-Art boutique, via Cavour 26-28, 21021 Angera (VA) ITALY.
Put your jewelry/accessory in the same box, packaging you have received. The box or packaging MUST be the original one and NOT damaged.
The return shipment will be at your own expenses.
I can also book for you the courier to ship back your order, but I will deduct the courier expenses from the refund's amount.
Maiden-Art is not responsible for any delivery failure of the return shipment.
STEP 3:
Once we receive your order, We will verify the integrity of what you have returned like: the jewelry or accessory + the packaging.
Maiden-Art will NOT provide a Refund if:
- the jewelry or accessories are worn, damaged, not perfectly intact.
- the box and packaging are damaged and not perfectly intact.
STEP4:
Refunds will be processed as soon as returned items have been checked and accepted by Maiden-Art.
If your return is in the perfect condition, We will notify you by email that We will issue a refund.
Refunds will be issued in the same currency as the original purchase only by PAYPAL or Credit Cards.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
30 Days Guarantee for Damaged / Broken Jewelry: Free Repair or Exchange:
We offer you a 30 Days Guarantee for Damaged and Broken Jewelry from the date of purchase.
Here's how you can request a product repair or exchange:
STEP 1:
Please send an email to sales@maiden-art.com within 30 days from the day when you have received or purchased your order (online and in store) with:
- order number # or receipt of purchase from our store in Italy.
- the product code you want to exchange or you want to be repaired
- take a picture of the broken / damaged item.
You MUST return your broken / damaged item within 30 days from the reception of your order online or from the purchase in our physical store.
STEP 2:
Please Ship your order back to: Maiden-Art boutique, via Cavour 26-28, 21021 Angera (VA) ITALY.
Put your damaged / broken jewelry into a box with your original urchase receipt.
Please include the original receipt of the purchase or the order # so We can process your exchange or We can offer you a store credit.
Without the receipt of the purchase, We are unable to process your exchange or offer you a store credit.
The return shipment will be at your own expenses.
STEP 3:
Once we receive your broken / damaged jewelry and your purchase receipt, we will verify it and we can:
repair it for free or exchange it for a different style of the same value or offer you a store credit.
STEP 4:
We will ship back to you, your broken / damaged jewelry repaired it.
In this case the shipment is at our own expenses.
If you want to exchange your item for a different style of the same value, the shipping costs are at your expenses.
Store credit will be deducted from your new purchase.
VERY IMPORTANT:
- We cannot exchange or refund Jewelry on Sale or Discounted from our online store or physical store.
- After 30 Days from your purchase or your order receipt, We can still offer you a Free Repair for damaged / broken jewelry, but all shipping costs will be at your expenses.
We understand that sometimes products might not meet your expectations. So, to provide you with complete peace of mind, we offer a 100% 30 Days Money Back Guarantee on all our products. This means if you're not fully satisfied with your purchase, you can easily return it within 30 days for a full refund.
Our money back guarantee is designed to ensure that you have a risk-free shopping experience. Whether the product doesn't fit your needs or you've simply changed your mind, our easy return process makes it hassle-free to send items back. Start by contacting our customer service team, who will guide you through each step needed to return the product and receive your refund.
Additionally, our commitment to quality and customer satisfaction means you can shop with confidence. We believe in the quality of our products, but understand that everyone has unique preferences and needs. Our flexible return policy reflects this by giving you ample time to decide whether your purchase truly meets your expectations. Furthermore, our prompt processing of refunds ensures that your money is returned to you swiftly.
We are proud of the trust we have built with our customers, and our money back guarantee is a testament to our dedication towards providing exceptional service. You deserve to be completely satisfied with every purchase you make. If for any reason you are not, our 100% 30 Days Money Back Guarantee is here to back you up. Allow us to ensure that your shopping experience is as pleasant as it is secure, knowing that we stand behind every product we sell. Choose us, shop with peace of mind, and take advantage of our unbeatable guarantee.