Refund & Returns Policy (30-Day Guarantee)

1. 30-Day Return Window

At Maiden-Art, we offer a 30-day return window from the date of delivery.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

This policy applies to eligible physical products only.

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2. Return Eligibility

To qualify for a return, items must meet the following conditions:

• Unused and unworn

• In original condition

• All original tags, packaging, and components included

• Free from signs of wear, damage, or alteration caused by the customer

Returns that do not meet these conditions may be rejected or partially refunded.

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3. Return Request Process

To initiate a return, customers must contact our support team within the 30-day period.

After approval, we will provide:

• Return authorization

• Correct return instructions

• The designated return address

Depending on the product type and fulfillment location, returns may be directed to a warehouse located in the European Union, United States, or China.

Returns sent without prior authorization may not be accepted.

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4. Return Shipping Costs

Unless the item is confirmed as:

• Defective

• Damaged upon arrival

• Incorrect item sent

the customer is responsible for all return shipping costs.

Shipping fees are non-refundable.

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5. Refund Conditions

Once the returned item is received and inspected:

• Approved returns will be refunded to the original payment method

• Processing times may vary depending on the payment provider (typically several business days)

• Original shipping costs (if any) are non-refundable

Refunds are issued only after inspection confirms that the returned item meets eligibility conditions.

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6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery and provide clear photographic evidence.

After review, we may offer:

• Replacement

• Partial refund

• Full refund (if applicable)

Each case is assessed individually.

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7. Fulfillment Locations

Orders may be fulfilled and shipped from international warehouses depending on product availability and production method.

Fulfillment locations may include:

• European Union

• United States

• China

This applies to both outbound shipments and returns.

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8. Important Notes

By placing an order, customers acknowledge and agree that:

• Returns require prior authorization

• Items must be returned in original condition

• Return shipping is the customer’s responsibility unless otherwise stated

• Refunds are issued only after inspection of returned items

• Delivery times and logistics may vary due to international fulfillment

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9. Contact

For return requests or support:

Email: sales@maiden-art.com
WhatsApp / Telegram: +39 349 349 9411
Address: Via Cavour 26–28, 21021 Angera (VA), Italy