Welcome

Maiden-Art is an Italian jewelry and accessories brand based in Milan and founded in 2007 by Maristella Colombo. Maiden-Art means Pure Art, in other words to dress the Art. Its world is made of research, innovation and irony. Maiden-Art collections are created with the langua- ge of Italian elegance, sophisticated and glamorous. All creations are made exclusively in the best quality materials and entirely handmade by Italian crafstman. Maiden-Art is not only about fashion, but it’s the result of the fusion between art and experimentation. The artistic work of the designer like photography, video art, performance become naturally the inspiration for Maiden-Art’s creations.

P.IVA 02059380036

Eligibility to purchase

In order to make purchases through the website, you will be requested to register and provide your personal details. Customers must provide their real
name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide
your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct.

Pricing policy

The prices on the product page are indicated including VAT and shipping cost. The total amount of the order including VAT is visualized in the
shopping cart on the checkout page.
Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office.
As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the
appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Payment

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Shipping

We ship all over the world with Mail Boxes, Fedex, UPS, Etc carrier. The delivery takes about 4-6 working days. The shipping is free all over the world from our Maiden-Art design's studio.

Refunds and Exchanges

RETURNS
 
Maiden-Art wants to ensure your complete satisfaction. For online purchases, we will accept Items not worn, used or damaged for a full refund as set out above. Customer satisfaction is our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange. We must stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging. Please follow the steps below:

Simply return the item or items in their original condition within 7 days of receipt to Maiden-Art. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred and available. Please note:

A. Please write to our Customer Care Service sales@maiden-art.com. Please include in your e-mail your order number and Paypal ID transaction and notify us about your intentions to return the Item within 48 hours of delivery and apply for a RMC (Return Merchandise Code) code.
B. Once provided with the RMC code, please seek to return items within 7 days of the date of your return request. Returns outside these timeframes may be accepted at the discretion of Maiden-Art, and depending on the circumstances may only be refunded as a store credit.
C. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
D. The cost of returning the item to us is your responsibility.

All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.

PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Maiden-Art is not responsible for any item that is not returned in the manner set forth above.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EU).

Faulty or wrong item

All items are quality controlled and checked for any faults before they are dispatched to customers.
For faulty items please do not send any items back.
Instead e-mail immediately our customer care department: sales@maiden-art.com
Make sure you inform us of your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain in detail the nature of the damage.
We will contact you to advice on how we will deal with the return.

IMPORTANT INFORMATION

Items should be returned within 7 days of receiving your Returns Merchandise Authorization number.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
For the return costumers ship the return package at their charge, using a courier of their choice.

OUR POLICY

Items should be returned new, unused, and with all Maiden-Art tags still attached.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Packaging and labels, should be included with your return.
All items returned should have a Return Merchandise Authorization number.
Unidentified returns may be returned to the sender.

LATE RETURNS

Returns outside these timeframes will be not accepted by Maiden-Art. Please note that Returns Merchandise Authorization numbers requested after 7 days will also be granted at our discretion.

FORCE MAJEURE

Maiden-Art shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

CONTACTING US

If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us at sales@maiden-art.com between the Italian office hours of 10am and 5.30pm GMT Monday to Friday.